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Frequently
Asked Questions
1.Do
you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere
else outside the U.S.?
Sorry, but we are unable to ship to P.O. Boxes,
Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S
at this time.
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2.Do
you take phone orders?
NO. At this moment, you can order only
via Internet. This helps us to keep a record of the order.
We don’t accept mail, phone or fax orders.
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3.What
does "ships in 2 business days" mean?
That means that the manufacturer need 2 business days to prepare
and ship the item.
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4.How
do you ship the clocks?
Some of them are shipped via UPS Ground and other via FedEx Ground.
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5.When
should I expect the delivery?
Shipping time varies depending on clock you choose. Check the
UPS or Fedex Transit
Map page for every product. It shows the actual
number of transit (business) days for delivery
to your state once your order has been shipped.
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6.What
about a shipping cost?
Shipping costs are based on the costs charged to us by the manufacturer
(shipping & handling) to deliver the product directly to you from
their warehouse.
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7.What
about the sales tax?
There is no sales tax on all items.
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8.How
can I pay for my order?
You can pay by:
-
Visa, MasterCard, Discover and American Express
- all transactions are processed via Yahoo’s secure servers -
SSL (Secure Socket Layer) encryption when transmitting certain
kinds of information, such as financial services information or
payment information.
-
PayPal –
Well-known and well-trusted way to sent money online.
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9.How
will I know if you received my order?
You will receive an e-mail confirmation from AllClocksOnline.com
after you place the order. If you do not receive this confirmation
within one hour of placing the order please check the e-mail address
that you provided us to see if there is an error. If there is
a problem with your order, we will contact you via e-mail in the
next 24 hours with an explanation of the problem. We will also
notify you once your order is shipped and inform you about the
scheduled delivery date.
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10.What
if I want to return the ordered product?
Our products are top quality name brand merchandise, but we understand
that sometimes you just aren't happy with something you purchase.
We offer a 100% money-back guarantee if you're
not completely satisfied with your purchase. In the event you
wish to return an item, all we ask is that you meet the conditions
stated in our Return Policy.
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11.What
if I want to exchange the ordered product?
If you would like an exchange, all we ask is that you meet the
conditions stated in our Return Policy.
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12.What
if I received a defective or broken item?
If by chance you receive an item that is defective or broken,
please email us immediately at info@allclocksonline.com.
Please, do not accept a package with visible damage. Rest assured
that every order is fully insured. See our Return
Policy.
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13.What
if you shipped a wrong item?
We try our best to fill your orders correctly, however we can
make a mistake and send you an item you did not order. If you
received an incorrectly shipped item, we will replace it with
the correct item. See our Return
Policy.
Note:
Wrongly shipped items MUST be returned in their
original package with all documentation in order for proper credit.
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14.Do
you have a catalog?
Sorry,
at this time we do not have a paper catalog that encompasses the
best of our products. We do have an online catalog that can be
viewed 24/7.
If your question is not answered
here, please contact us at info@allclocksonline.com.
Thank you!
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